Shipping policy

Shipping Policy

Thank you for shopping with Petalzyra. We are committed to delivering your order safely and efficiently. Please review the information below before placing your order.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.
Most orders are processed within 1–3 business days after payment has been successfully confirmed.
During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Destinations

Petalzyra ships to customers in many countries and regions worldwide.

If your location is unavailable during checkout, please contact our customer support team for assistance.

Estimated Delivery Time

Estimated delivery times vary depending on the destination and shipping method.

Standard International Shipping: 7–15 business days
Remote areas may require additional delivery time.
Customs clearance or local courier delays may occasionally affect delivery schedules.

Please note that delivery estimates are not guaranteed.

Shipping Costs

Shipping fees are calculated automatically during checkout based on your destination, shipping method, and order value.

From time to time, Petalzyra may offer free shipping promotions. Any applicable offers will be displayed on our website.

Order Tracking

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–72 hours to become active after shipment.

Customs Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other local fees may be charged by your country's customs authority.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

Petalzyra is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to assist before the order is shipped.

Lost or Delayed Packages

While we work with reliable shipping partners, unexpected delays may occasionally occur due to weather conditions, customs inspections, transportation disruptions, or other circumstances beyond our control.

If your package appears to be significantly delayed, please contact our customer support team and we will assist you in investigating the shipment.